FAQs

We accept all major credit cards:

gift cards, Apple Pay, Google Pay and ShopPay.

We also offer a  Buy Now, Pay Later option with Sezzle.

We strive to ensure optimal inventory management during our busiest periods; however, occasional inventory discrepancies may arise due to high demand. In the event that an item from your order becomes unavailable during the ordering and fulfillment process, we will extend an alternative solution to mitigate any inconvenience caused. Our team will promptly contact you to propose either a substitution of equal value for the out-of-stock item or a credit code that can be redeemed towards your future purchases with us.

At CDB, we strive to provide our customers with a seamless and reliable shipping experience. We understand the importance of receiving your orders in a timely manner, and we work diligently to ensure prompt delivery. Please take a moment to review our shipping policy for a better understanding of our processes.

Processing Time:

Most orders are processed and shipped within 3-4 business days after the order is placed. During this time, our production team works hard to prepare the right product for you, ensuring the best quality.

However, for certain items marked as "shipped within 7-12 business days," the additional processing time is required. This is due to the complexity of production or customization involved in these particular products. Rest assured, our team is committed to ensuring that these items are carefully crafted to meet our high standards before being shipped.

Shipping Methods:

We partner with reliable shipping carriers to deliver your orders safely and efficiently. The choice of carrier may depend on various factors such as the destination, package weight, and shipping speed.

Standard shipping is our default shipping method. It typically takes an additional 2-5 business days for domestic orders to be delivered once the order has been shipped. For international orders, the delivery time may vary depending on the destination and customs clearance procedures.

Expedited shipping options may be available for select products, allowing for faster delivery. You can choose these options during the checkout process, and the shipping costs will be calculated accordingly.

Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number enables you to monitor the progress of your shipment online.

Please note that it may Take upto  48 hours for the tracking information to become available after the order has been shipped. This delay is due to the time required for the carrier to update their systems.

Multiple Items and Split Shipments:

If your order includes multiple items, they may be shipped separately from different locations. In such cases, you will receive separate shipping confirmations and tracking numbers for each shipment. This is done to expedite the delivery process and ensure that you receive your items as quickly as possible.

Delays and Exceptions:

While we make every effort to ship your orders within the specified timeframes, please understand that unforeseen circumstances or high demand periods may occasionally cause delays. If there are any significant delays in shipping your order, we will promptly notify you via email or phone to keep you informed.

Order Changes and Cancellations:

Once an order has been placed, changes may not be possible if the order has already been processed and prepared for shipment. If you need to modify or cancel an order, please contact our customer support team as soon as possible, and we will assist you to the best of our abilities.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We value your satisfaction and will gladly address any queries you may have.

If you need to modify your order, such as changing the size, color, or address, please inform us within 30 minutes of confirming your order. While we cannot guarantee the requested change, we will do our best to accommodate it.

Please note that we are unable to add items to your existing order. If you wish to purchase additional items, a separate order will need to be placed.

At Couture De Beaute , we always strive to provide the best shopping experience and offer great discounts to our customers. We appreciate your interest in using your discount code or store credit during our sale periods. However, we would like to inform you that during these sale periods, our products are already heavily discounted, and therefore, additional discounts cannot be applied on top of the sale discount.

We understand that you may have store credit that you would like to use, and we are more than happy to assist you in applying it to your purchase. To avail yourself of this option, we kindly request you to reach out to our sales support team. They will be able to guide you through the process and ensure that your store credit is applied correctly.

Our dedicated sales support team is available to assist you with any queries or concerns you may have regarding the application of your store credit. You can contact them through our customer support channels, including phone, email, or live chat. They will promptly address your request and help you complete your purchase with your store credit.

We apologize for any inconvenience this may cause and appreciate your understanding in this matter. We value your loyalty as a customer and want to ensure that you have a seamless shopping experience with us.

We understand that you may have a question regarding our policy on price adjustments for items purchased outside of a sale period:

At Couture De Beaute, we strive to provide a fair and transparent shopping experience for all our customers. Our pricing and sale periods are carefully planned and executed to ensure the best possible value for our customers. However, it is important to note that we do not offer price adjustments for items purchased outside of a sale period, even if the purchase was made the day before the sale.

This policy is in place to maintain consistency and fairness for all our customers. Offering price adjustments for items bought outside a sale period would create an imbalance and potentially impact our ability to provide competitive prices during sale events.

We recommend that customers carefully consider their purchase decisions, taking into account ongoing and upcoming sales, to ensure they are satisfied with their purchase. Additionally, we encourage customers to regularly check our website or subscribe to our newsletters for information on upcoming sales and promotions.